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Welcome to Elegant Lady Sale by Transcend Sales! These Terms and Conditions outline the rules and regulations for using our website and purchasing our elegant fashion collections. By accessing this website and making a purchase, you accept these terms in full.

1. General Information

Company Information:
Transcend Sales
80 Ryknild St, Lichfield, GB CH4B 4YW
Email: [email protected]

Elegant Lady Sale specializes in sophisticated women’s fashion including dresses, jeans, shirts & blouses, shorts, and tops. Our collections are designed for the modern, elegant woman who appreciates quality and style.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Not use our website for any unlawful purpose or in any way that might harm the website or its users
  • Not attempt to gain unauthorized access to our systems or interfere with the website’s functionality
  • Be responsible for maintaining the confidentiality of your account credentials
  • Be at least 18 years old or have parental consent to make purchases

3. Products and Services

Product Descriptions

We take great care to ensure our product descriptions and images are accurate. However, slight variations in color or fabric may occur due to monitor settings. If you receive an item that significantly differs from its description, please contact us immediately.

Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item from your order or offer a suitable alternative.

Pricing

Prices are displayed in GBP and include VAT where applicable. We reserve the right to adjust prices at any time, though this will not affect orders already placed.

4. Order and Payment Terms

Order Process

When you place an order:

  • You will receive an order confirmation email
  • We process orders within 1-2 business days
  • We will notify you when your order has shipped

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. Your card will be charged when we confirm your order.

Shipping

We offer two shipping options:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: Via EMS for orders over £50, delivered in 15-25 business days after dispatch

We ship worldwide excluding some Asian regions and remote areas. Delivery times are estimates and may vary due to customs processing.

5. Returns and Refunds

Return Policy

We accept returns within 15 days of receipt if:

  • Items are in original condition with tags attached
  • Items are unworn and unwashed
  • Items are in original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Intimate apparel
  • Swimwear
  • Personalized or altered items
  • Items without original tags

Return Process

  1. Contact us at [email protected] with your order details
  2. Wait for our return authorization (1-2 business days)
  3. Ship items to our UK address (provided in authorization)
  4. Allow 3-5 business days for processing after we receive your return

Refunds

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable except for faulty items.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Transcend Sales and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Liability Limitations

Transcend Sales shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from your use of the website
  • Delays or failures in delivery due to circumstances beyond our reasonable control
  • Any errors in product descriptions or pricing (we reserve the right to correct these)

Our total liability for any claim related to your order shall not exceed the purchase price of the items in question.

8. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy, which forms part of these Terms. We implement appropriate security measures to protect your information.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the website after changes constitutes acceptance of the modified Terms.

11. Contact Us

For questions about these Terms or any other inquiries, please contact us at:

Email: [email protected]
Postal Address: Transcend Sales, 80 Ryknild St, Lichfield, GB CH4B 4YW

Thank you for choosing Elegant Lady Sale. We appreciate your trust in our brand and are committed to providing you with an exceptional shopping experience.