Shipping & Returns

At Elegant Lady Sale by Transcend Sales, we strive to make your shopping experience as elegant and effortless as our fashion collections. Below you’ll find all the details about our shipping options and our straightforward returns process.

Shipping Information

We deliver our exquisite collection of dresses, jeans, shirts & blouses, shorts, and tops worldwide (excluding some Asian regions and remote areas).

Please note that delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you to be completely satisfied with your Elegant Lady Sale purchase. If you’re not happy with your order, you may return it within 15 days of receipt.

Eligibility for Returns

To qualify for a return or exchange:

• Items must be in original condition with tags attached
• Items must be unworn and unwashed
• Items must be in original packaging

How to Return an Item

Follow these simple steps to return or exchange your Elegant Lady Sale items:

Step 1: Contact Us

Email our customer service team at [email protected] with:

• Your order number
• The item(s) you wish to return or exchange
• The reason for return
• Whether you prefer a refund or exchange

Step 2: Wait for Approval

Our UK-based customer service team will respond within 1-2 business days with return instructions and your Return Merchandise Authorization (RMA) number.

Step 3: Ship Your Return

Once approved, please ship your return to:

Transcend Sales Returns
80 Ryknild St
Lichfield, GB CH4B 4YW

We recommend using a trackable shipping service as you are responsible for return shipping costs unless the item is faulty.

Step 4: Processing Your Return

Once received, we will inspect your items and process your request within 3-5 business days.

Refund Information

Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
• PayPal: 3-5 business days after processing

Please note that original shipping fees are non-refundable, except in cases of faulty items or our error.

Exchange Policy

To exchange an item for a different size or color:

• Follow the same return process above
• Clearly indicate in your email that you would like an exchange
• Specify the replacement item details

We will ship your replacement item once we receive your return. If the exchange item is of higher value, you will need to pay the difference. For lower value items, we will refund the difference.

Faulty or Incorrect Items

If you receive a faulty item or incorrect product:

• Contact us immediately at [email protected]
• Include photos of the issue or incorrect item
• We will arrange a free return label and expedite your replacement or refund

International Returns

For customers outside the UK:

• You are responsible for return shipping costs
• Please mark the package as “Returned Goods” to avoid customs charges
• We cannot refund original customs duties or taxes

With appreciation,
The Elegant Lady Sale Team