At Elegant Lady Sale by Transcend Sales, we want you to be completely satisfied with your purchase of our exquisite dresses, jeans, shirts & blouses, shorts, and tops. If for any reason you’re not happy with your order, our returns and exchange policy is designed with the same care and attention to detail as our fashion collections.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition with tags attached
  • Unworn and unwashed
  • In original packaging

Please note: For hygiene reasons, we cannot accept returns on intimate apparel or swimwear unless the items are faulty.

How to Initiate a Return or Exchange

Step 1: Contact Us

Email our customer service team at [email protected] with your return or exchange request. Please include:

  • Your order number
  • The item(s) you wish to return or exchange
  • The reason for return
  • Whether you prefer a refund or exchange
Subject: Return/Exchange Request – Order #[Your Order Number] Dear Elegant Lady Sale Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) for return/exchange: – [Item Name] in [Size/Color] – [Item Name] in [Size/Color] Reason for return/exchange: [Please specify] I would prefer: [Refund to original payment method / Exchange for [Item Name] in [Size/Color]] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our UK-based customer service team will respond within 1-2 business days with return instructions and your Return Merchandise Authorization (RMA) number.

Step 3: Ship Your Return

Once approved, please ship your return to:

Transcend Sales Returns
80 Ryknild St
Lichfield, GB CH4B 4YW

We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the item is faulty.

Step 4: Processing Your Return

Once we receive your return, we will inspect the items and process your request within 3-5 business days.

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Please note that original shipping fees are non-refundable, except in cases of faulty items or our error.

Exchange Policy

If you wish to exchange an item for a different size or color:

  1. Follow the same return process above
  2. Clearly indicate in your email that you would like an exchange
  3. Specify the replacement item details

We will ship your replacement item once we receive your return. If the exchange item is of higher value, you will need to pay the difference. For lower value items, we will refund the difference.

Faulty or Incorrect Items

If you receive a faulty item or an incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the issue or incorrect item
  • We will arrange a free return label and expedite your replacement or refund

Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless faulty:

  • Intimate apparel
  • Swimwear
  • Items without original tags
  • Personalized or altered items

International Returns

For customers outside the UK:

  • You are responsible for return shipping costs
  • Please mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund original customs duties or taxes

If you have any questions about our returns policy, our style advisors are always happy to help at [email protected].

With appreciation,
The Elegant Lady Sale Team