Privacy Policy

Last Updated: [Insert Date]

At Elegant Lady Sale by Transcend Sales, we value your privacy as much as we value the exquisite craftsmanship of our collections. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.elegantladysale.com (the “Site”). Just as we carefully curate each fashion piece, we meticulously handle your data with the utmost care and respect.

1. Information We Collect

To provide our seamless shopping experience, we collect:

• Personal Details: Name, email address, shipping/billing address, and phone number when you create an account or place an order.
• Payment Information: Credit card details (processed securely through our payment partners) or PayPal account information. We never store full card numbers.
• Technical Data: IP address, browser type, device information, and browsing behavior through cookies.
• Communication Records: Correspondence with our style advisors and customer service team.

2. How We Use Your Information

Your data helps us create the effortless elegance you expect from Elegant Lady Sale:

• Process orders and deliver your fashion selections (dresses, jeans, shirts & blouses, shorts, or tops)
• Provide customer support from our UK-based team
• Improve our website and personalize your shopping experience
• Send order confirmations and shipping notifications
• With consent, share style inspiration and exclusive offers
• Prevent fraud and enhance security

3. Data Sharing & Disclosure

We only share your information when necessary, with the same discretion we apply to our designs:

• Payment Processors: Visa, MasterCard, JCB, and PayPal to complete transactions
• Shipping Partners: To deliver your orders worldwide (excluding certain Asian and remote areas)
• Service Providers: IT support, marketing agencies, and analytics providers under strict confidentiality
• Legal Requirements: When required by law or to protect our rights

We never sell your personal information to third parties.

4. International Data Transfers

As we serve fashion-forward women globally (with noted exceptions), your data may be transferred outside the UK/EEA. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

5. Data Security

We protect your information with the same commitment we apply to our premium fabrics:

• 256-bit SSL encryption for all transactions
• PCI-DSS compliance for payment processing
• Regular security audits and vulnerability testing
• Strict access controls to personal data
• Verified by Visa and MasterCard SecureCode protection

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Restrict or object to processing
• Data portability
• Withdraw consent for marketing communications
• Lodge complaints with supervisory authorities

To exercise these rights, please contact us at [email protected].

7. Cookies & Tracking Technologies

Our website uses cookies to create a smooth browsing experience:

• Essential Cookies: For core functions like shopping cart and checkout
• Performance Cookies: To analyze site usage and improve performance
• Marketing Cookies: To show relevant fashion recommendations (with consent)

You can manage cookie preferences through your browser settings or our cookie consent banner.

8. Data Retention

We retain your information only as long as necessary:

• Order records: 6 years for tax and legal compliance
• Customer accounts: Until deletion request or 3 years of inactivity
• Marketing data: Until consent withdrawal

9. Children’s Privacy

Our collections are designed for adult women. We do not knowingly collect data from children under 16. If we become aware of such collection, we will take steps to delete the information.

10. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be notified through our website or email.