Welcome to Elegant Lady Sale by Transcend Sales! We’ve compiled answers to the most common questions about our premium yet affordable fashion collections, delivery services, and customer care. Can’t find what you’re looking for? Our style advisors are always happy to help at [email protected].

About Our Products

What types of clothing do you specialise in?
We carefully curate wardrobe essentials for the fashion-forward woman, including dresses, jeans, shirts & blouses, shorts, and tops that blend runway inspiration with everyday wearability.
How would you describe your design aesthetic?
Our collections embody effortless elegance – think contemporary silhouettes with timeless appeal, premium fabrics at accessible prices, and versatile pieces designed for the discerning global fashionista.
Where are your products designed and manufactured?
All designs are conceived at our UK headquarters, with production carefully overseen by our quality control team to ensure each piece meets our exacting standards.

Ordering & Account

How do I create an account?
Simply begin checkout and you’ll be prompted to create an account. This allows you to track orders, save preferences, and enjoy faster future purchases.
Can I modify my order after placing it?
We process orders quickly to get your fashion finds to you promptly. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request.

Payment Options

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions, and never store your full payment details on our servers.

Shipping & Delivery

What shipping options are available?
We offer two premium delivery services:
– Express Shipping (10-15 business days): £12.95 via DHL/FedEx (free for orders over £50)
– Standard Shipping (15-25 business days): Free for orders over £50 via EMS
Do you ship worldwide?
We proudly serve fashionistas across the globe, excluding only certain remote areas and parts of Asia due to customs restrictions. Contact us if you’re unsure about your location.
How long does order processing take?
Our UK team meticulously prepares each order in 1-2 business days – we treat your fashion finds with the same care we apply to curating our collections.
Can I track my order?
Yes! You’ll receive real-time tracking information once your order ships, allowing you to follow your fashion journey every step of the way.

Returns & Exchanges

What’s your return policy?
We stand behind every piece in our collection. You may return unworn, tagged items in original condition within 15 days of receipt. Return shipping fees are the customer’s responsibility.
How do I initiate a return?
Please email our style advisors at [email protected] with your order number and return request. We’ll guide you through the simple process.
When will I receive my refund?
Refunds are processed within 5 business days of receiving your return at our UK facility, and will be issued to your original payment method.

Customer Service

How can I contact your customer service team?
Our style advisors are available via email at [email protected]. We typically respond within 24 business hours.
What are your business hours?
Our UK-based team operates Monday-Friday, 9:00-17:00 GMT. Emails received outside these hours will be addressed the next business day.

From our fashion-forward UK headquarters to your wardrobe worldwide, we’re committed to making exceptional style accessible with service that matches the quality of our collections. Happy shopping!